All your questions about winbs
answered in one place

Yes, winbs uses SSL encryption technology to keep all your personal information and documents secure. Your ID card, passport, or banking details are not shared with third parties. This information is processed only for the purpose of account verification and fraud prevention. See our privacy policy for more details.

Yes, this is very important. The name on your winbs account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be delayed or cancelled. So use your correct name when creating your account.

The main purpose of identity verification is to ensure the security of your account and to prevent money laundering and fraud. This is for your own protection — so that no one can misuse your account. In addition, adhering to fair play principles is an important part of winbs's commitment.

If your submitted documents are rejected, the reason will be communicated via email or live chat. This usually happens due to blurry images, expired documents, or a name mismatch. Simply resubmit correct and clear documents and the process will begin again. If you have trouble, contact [email protected].

winbs may request verification before your first large withdrawal or during a security review. In some cases, it may also be requested if unusual account activity is detected. Submitting your documents in advance can help avoid any delays. This can be completed from your account page.

The withdrawal process at winbs is usually completed within 5 to 30 minutes. Mobile wallets like bKash, Nagad, and Rocket typically arrive the fastest. The same timeframe applies to bank transfers, though there may be slight variation depending on the bank's own processing.

Yes, winbs withdrawal services are available 7 days a week, 24 hours a day. You can submit a withdrawal request at night or on public holidays and it will be processed within 5–30 minutes. Contact the support team for any additional delays.

If your withdrawal is pending, first confirm that your account verification is complete and that bonus wagering requirements have been met. If it has been pending for more than 30 minutes, contact us via live chat or at [email protected]. Our support team will resolve the issue quickly.

Yes, for security purposes winbs only approves withdrawals to bKash, Nagad, Rocket, Upay, or bank accounts registered in your own name. Withdrawals to another person's wallet or bank account are not possible. This applies to protect your funds.

To withdraw earnings from a bonus, the specified wagering requirement must be met. For example, for a ৳1,200 bonus, a total of ৳18,000 in bets must be placed (15 times the bonus amount). Once the requirement is met, the winnings will be added to your balance and you can start withdrawing from a minimum of ৳500.

By playing and betting regularly at winbs, you can automatically move up to higher VIP levels. The more active you are, the faster you will be promoted from Bronze to Silver, Silver to Gold, and Gold to Platinum. No special manual application is required.

winbs VIP members enjoy weekly cashback benefits, which vary by level. Higher-level members also receive priority support and special offers. The VIP program rewards you not only in the casino, but across all sections including sports betting.

winbs has four VIP levels in total:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Platinum — up to 1.0% weekly cashback

The higher the level, the higher the cashback rate.

Each week, a fixed portion of your total bets is returned to your account as cashback. This cashback depends on your VIP level. For example, Platinum members receive up to 1.0%. Cashback is calculated at the start of each week and credited directly to your account.

It is possible to cancel a bonus after accepting it, but in that case the bonus and all winnings earned with the bonus will be forfeited. Only the original deposit amount will remain. It is wise to read the terms and conditions carefully before accepting a bonus. Contact the support team to cancel.

Yes, the winbs welcome bonus applies only once, on each player's first deposit. Opening multiple accounts using the same device, IP address, or payment method will be considered a violation of the rules and the bonus may be cancelled.

The wagering requirement is the condition of placing a specified amount of bets before withdrawing bonus money as winnings. At winbs, this applies at 15 times the bonus amount only — not on the combined total of the deposit and bonus. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must place a total of ৳18,000 in bets (1,200 × 15).

Most slots and casino games at winbs count toward meeting the wagering requirement. However, some specific games or low-risk bets may not count fully. Check the bonus terms and conditions page or ask in live chat for the exact list.

To receive the welcome bonus, first create an account at winbs and make a minimum first deposit of ৳300. You must select the bonus option at the time of deposit. The bonus will be added automatically — if you deposit ৳1,000, you will receive a ৳1,200 bonus at 120%, giving you a total balance of ৳2,200. The maximum bonus is up to ৳10,000.

The maximum welcome bonus is ৳10,000. To reach this limit, you do not need to deposit ৳8,334 or more — as an example, depositing ৳18,000 at 120% calculates to ৳21,600, but since the maximum is capped at ৳10,000, your total balance will be ৳28,000.