winbs Privacy Policy

1. Introduction & Purpose

winbs is a safe and reliable online betting and casino platform. We believe that protecting the privacy of your personal information is an integral part of our core responsibility. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the winbs website, mobile platform, and all associated services. From the moment you create your account, through every transaction and support request — we are committed to ensuring the highest level of protection for your information.

2. Information We Collect

winbs collects certain necessary information from you at various stages and for various purposes. The details of that information are provided below:

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• Chosen username and password (stored in encrypted form)
• National ID card or passport details (when required for identity verification)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, Upay account numbers and bank account details (where applicable)
• Deposit and withdrawal history
• Records of bonus and promotion-related activity

2.3 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Cookies and session data
• Platform access and usage log information

2.4 Communication Information

• Content of messages exchanged via live chat and email
• Records of complaints or requests

3. Purpose of Using Information

winbs uses your information only for specific and legitimate purposes. Those purposes are detailed below:

• Creating and managing your account and ensuring uninterrupted service delivery.
• Completing the identity verification (KYC — Know Your Customer) process, which is essential for the security and integrity of your account.
• Processing financial transactions related to deposits, withdrawals, and bonuses.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Providing customer support services and resolving your issues promptly.
• Continuously improving platform performance and the user experience.
• Keeping you informed about relevant promotions and offers (with your consent).
• Implementing responsible gaming policies and identifying at-risk behaviour.

4. Data Storage & Security

winbs uses the latest technology to protect your personal information. Our platform is secured by SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between you and our servers secure.

We apply the following security measures:

• All sensitive information is stored in encrypted form.
• Passwords are never stored as plain text — they are kept using a one-way hashing method only.
• Regular security audits and vulnerability assessments are conducted.
• Internal staff access to data is restricted based on role and necessity.
• Suspicious logins and unusual activity are monitored automatically.

Please keep in mind — no organisation can guarantee complete security on the internet. You are therefore advised to keep your password confidential, use a strong password, and avoid logging in on other people's devices.

5. Sharing Information with Third Parties

winbs never sells your personal information or provides it to third parties for commercial purposes. However, we may share information in the following limited circumstances:

5.1 Payment Processors

Only the necessary financial information is exchanged with the relevant payment processors to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

5.2 Legal Obligations

Information may be disclosed in response to legal directives from government agencies or law enforcement authorities, in order to comply with applicable law.

5.3 Service Providers

Technology service providers, cybersecurity companies, or analytics service providers may carry out specific tasks on our behalf. In such cases, they are bound by strict confidentiality agreements and use the data only for the designated purpose.

6. Cookies Policy

The winbs website uses cookies. Cookies are small data files stored in your browser. They help make your experience of using the platform easier and better.

The types of cookies we use:

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor site usage and improve performance (fully anonymous data).

You can disable or delete cookies at any time from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7. Data Retention Period

winbs does not retain your information longer than necessary. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for the period required to meet legal obligations.
• Even after an account is closed, certain information may be retained for a limited period for fraud prevention and legal protection purposes.
• Customer support correspondence is kept for a set period for service quality control.

8. Your Rights

As a user of the winbs platform, you have the following rights over your own information:

• Right to access: You may request details of the information we hold about you at any time.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to object to processing: You may object to your information being used for marketing or profiling purposes.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9. Responsible Gaming & Data

winbs places the highest importance on responsible gaming. To this end, we may monitor your playing patterns and habits. The purpose of this monitoring is to identify at-risk behaviour and provide support where needed. This information is used solely for your wellbeing — it is never shared with third parties.

winbs provides services strictly for those aged 21 and above. Information collected as part of the age verification process is stored securely and used for that purpose only.

10. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. Wherever this occurs, we ensure that equivalent security standards apply and that your information is handled in accordance with the standards of this policy.

11. Children's Privacy

winbs services are strictly for those aged 21 and above. We do not knowingly collect any information from minors. If a person registers using false information and this is subsequently proven, their account will be closed immediately and the relevant information will be deleted.

12. Changes to the Policy

winbs reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email or via a notice on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the new policy.

It is therefore recommended that you re-read this page periodically so that you are always aware of the most up-to-date information.

13. Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our support team: